Delivery & Returns
Prices, payment and delivery
All prices are final prices including VAT. Shipping costs are not applicable.
As payment options, we offer payment in advance through PayPal, IMMEDIATE RELEASE or transfer.
Immediate payment: With this payment method, you only need your account number, bank code, PIN and TAN. Via the secure payment form of the payment service provider, Immediate transfer is automated and in real-time a transfer into your online bank account. The purchase price is immediately and directly transferred to the seller’s bank account. If you choose this type of payment, a form will be opened at the end of the order process, which already contains our bank details, the transfer amount and the intended purpose. You then enter the bank sort code and the same data as for normal online banking (account number and PIN). Confirm your order and the transfer by entering the TAN. The transaction will be confirmed immediately.
Transfer: In the case of transfer, the purchase price is debited from your account by activating your payment instructions to the payment service provider.
Payment is due immediately. If the payment is not made within 14 calendar days after dispatch of the order confirmation by the seller, the seller is entitled to withdraw from the contract with the consequence that the order is lapsed and the seller does not make a delivery obligation.
Within 2 days after receipt of payment the customer will receive an e-mail with a link, under which he can download the application forms and application letters, if it is not a custom letter or CV. Coverage and CVs require up to 30 days, depending on the data provided by the customer that is needed to create it. The purchase of the purchased digital content takes place after the payment has been received. Marginal differences in the purchase price are not affected.
The sending of the digital contents is only possible to private persons who live in Germany.
Until full payment, the products remain the property of the seller.
The files offered by the perfect-start.net are Microsoft Word files of versions 2003 (doc) and 2007 (docx). These files are normally also editable in newer versions of Word. This may result in technically caused displacements of elements. The buyer expressly agrees to this and at the same time agrees to adapt the elements themselves and rearrange them according to his wishes.
A technically caused shift of elements of the acquired application forms does not constitute grounds for complaint and the buyer remains obliged to pay. The purchaser explicitly agrees with this regulation.
Non-warranty and warranty
The statutory provisions apply to the customer’s rights in the event of material and legal deficiencies, unless otherwise stipulated in the following.
User restrictions, or errors caused by operation, programs, compatibility issues, hardware, operating system, system environment of the customer are not defects.
There is a guarantee for the products supplied by the seller only if this has been expressly given.
8.1. Liability for damage caused to goods other than life, body or health is excluded, insofar as the damages are not based on intentional or grossly negligent behavior of the seller, a legal representative or a vicarious agent, and the conduct is not a violation of contractual obligations Is. Significant contractual obligations are those obligations whose fulfillment is the only way to ensure the proper performance of the contract and to which the customer may regularly rely.
This exclusion of liability does not apply to the extent that claims are affected by the Product Liability Act, a defect has been fraudulently concealed or a property guarantee has been assumed.
The seller assumes no liability for unsuccessful or unpunctual applications, since not only the design, but also – in addition to other factors – the applicant’s abilities and past career successes as well as the general situation on the labor market is decisive for an attitude and the customer for his application procedure Itself is responsible.
The seller will not accept any liability for spelling mistakes in the application forms, application and printing. The customer himself is responsible for the content, grammatical and error-free correctness of his application documents. The same applies to compliance with the relevant DIN standards, In the public sector.
By individual settings in the area of the color calibration the colors of the products on the monitor of the customer can deviate from the representation on perfect-start.net. This is not a defect.
Upon conclusion of a purchase contract, a right of revocation is granted pursuant to § 355 BGB (German Civil Code). As the purchase of application forms and application forms are download items, § 355 BGB, §312d para. 4 No. 1 BGB comes into effect. §312d para. 4 no. 1 BGB states that the purchase contract concluded with the perfect start is a distance agreement that excludes a right of revocation under § 355 BGB (German Civil Code).
In the case of download business, there is the special feature that the start of the download starts with the “execution of the contract” within the meaning of § 356 para. 5 BGB-RegE and the customer loses his right of revocation. The customer agrees to this by clicking the corresponding checkbox in the order process without which an order is not possible. The proof that a cancellation period has not been announced is to be provided by the user.
The right of revocation is not decisive, but is additionally included in these terms and conditions:
Right of revocation
You have the right to revoke this contract within a period of fourteen days without giving reasons. The period of revocation shall be fourteen days from the date on which you or a third party you designate, which is not the carrier, has or has taken possession of the goods.
In order to exercise your right of revocation, you must inform us (Andreas Pötter, Gneisenaustr. 21, 10961 Berlin, phone: 0 + 49 (0) 176 63368228, firstname.lastname@example.org) by means of a clear statement (eg a letter, Telefax Or e-mail) about your decision to revoke this contract. You can use the enclosed sample revocation form, but this is not required.
In order to keep the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of revocation
If you revoke this Agreement, we will pay you all the payments we have received from you, including the cost of delivery (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us ) Within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us. For such repayment, we will use the same means of payment that you have used in the original transaction, unless you have expressly agreed otherwise; In no case will you be charged for these repayment fees.
We may refuse the refund until we have recovered the goods or until you have proved that you have returned the goods, whichever is earlier.
You must return the goods to us immediately or in any case no later than fourteen days from the date on which you inform us of the revocation of this contract. The deadline is respected if you send the goods before the end of the deadline of 14 days.
They bear the direct costs of returning the goods. You must only pay for a possible loss of value of the goods if this loss in value is attributable to a handling which is not necessary for the purpose of checking the quality, characteristics and functioning of the goods.
Exclusion and extinction grounds
The right of revocation does not exist with contracts
For the supply of goods which are not prefabricated and whose manufacture is subject to an individual selection or destination by the consumer or which are clearly tailored to the personal needs of the consumer;
For the delivery of goods which are likely to deteriorate rapidly or whose expiration date would be quickly exceeded;
For the supply of newspapers, magazines or magazines, with the exception of subscription contracts.
The right of revocation expires prematurely in the case of contracts
The supply of sealed goods which, for reasons of health or hygiene, are not suitable for return if their seal has been removed after delivery;
For the supply of goods which, by virtue of their nature, have been inseparably mixed with other goods;
For delivering sound or video recordings or computer software in a sealed package when the seal has been removed after delivery.
Sample Revocation Form
If you want to revoke the contract, please fill out this form and send it back to:
Andreas Pötter, Gneisenaustr. 21, 10961 Berlin, Germany email@example.com
I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*) _____________________________________________
– Ordered at (*) / Received on (*): __________________________
– Name of the consumer (s): ___________________________
– Address of the consumer (s): ________________________
Signature of the consumer (s) (only in the case of a communication on paper)
(*) Delete as appropriate.
Save the contract text
The seller saves the contract text of the order. The terms and conditions are available online. The customer can print out the contract text before submitting the order to the seller by using the print function of his browser in the last step of the order.
The seller also sends the customer an order confirmation with all order data to the e-mail address specified by him. Furthermore, the customer receives a copy of the GTC with his order.
Personal data which have been communicated to us through our website will only be stored until the purpose for which they have been entrusted to us is fulfilled. If storage and tax retention periods are to be observed, the storage period of certain data may be up to 10 years.